Frequently Asked Questions
We’ve gathered everything you might want to know about your Ailes piece, from purchase to care, in one place.
Orders & Delivery
Do you ship internationally?
Yes, Ailes Jewelry ships worldwide. International orders are delivered safely through trusted couriers such as DHL, with full tracking provided once your order is dispatched.
When will my order be delivered after purchase?
• If the item is available: it will be shipped within 1–2 working days within the UAE, and 3–5 working days for GCC and international orders.
• If the item is not available or customized: please allow up to 14 working days for production, plus 1–2 working days for UAE delivery, or 3–5 working days for GCC and international delivery.
You’ll receive a tracking number by email once your order has been dispatched.
Jewelry Care & Details
What materials do you use?
All Ailes Jewelry is crafted in 18K gold with VS–VVS diamonds and ethically sourced gemstones. Some designs feature high-quality enamel detailing.
How should I care for my jewelry?
Avoid contact with perfume, lotions, or harsh chemicals. Store your jewelry in its box or pouch, and gently wipe it with a soft cloth after each wear. Enamel pieces should be handled with extra care.
Are your diamonds and gold authentic?
Yes — every Ailes piece is made using genuine 18K gold and certified conflict-free natural diamonds.
Returns, Refunds & Exchanges
Do you offer refunds or exchanges?
Because each piece is handcrafted and often made-to-order, all sales are final. However, if your order arrives damaged or incorrect, please reach out within 48 hours and we’ll make it right.
What if my jewelry breaks or needs repair?
We offer complimentary repairs for manufacturing defects within 6 months of purchase. After that period, repair services are available for a small fee.
Sizing & Resizing
How do I find my ring size?
Visit any local jeweler for accurate sizing before ordering.
Can Ailes rings be resized?
Some designs can be resized, depending on the setting and structure. Please contact our team with your order number, and we’ll confirm if resizing is possible.